Starting up

Setting Up Your Orders2me Restaurant Dashboard

• Initial Setup Registration
• How do I setup my delivery settings?
• How can I view items that aren't mapped on my POS?
• Mapping my POS items
• How do I add the Ordering App to my restaurant's Facebook page ?

Accessing Your Orders2me Account

• How do I change my Orders2me password myself? (Must know current password)
• How do I access my Orders2me account?
• How do I reset my password if I forgot it ?
• How do add I a user to the Orders2me Restaurant Manager Dashboard?
• How do I access the back-end of my menu to change items and settings?

Managing Your Ordering System

• How can I switch my Ordering System On & Off ?
• How do I turn off the ordering system for a specific date?
• How can I close my restaurant between lunch & dinner prep time?

About Orders2me

• What POS systems is Orders2me integrated with ?
• What currencies does Orders2me support ?

Online Order Notifications

Order Receiving Methods

• Why do I see an offline message on the Orders2me backend?
• Suggested Printer for Windows IP Printout
• Automatic IP Printout
• How can I receive my orders via fax?
• How can I receive phone call confirmations of orders?
• How can I receive my order notifications via text message?

See all 9 articles

Order Receiving on Tablet Application

• Compatible Android Tablet Versions
• What printers are supported by the Orders2me tablet app?
• Tablet Printing
• How to keep my tablet from going to sleep?
• Incorrect Time Stamps on Orders via the Tablet App
• Clear the Tablet Application Cache

Ordering System

Delivery and Pickup settings

• Turning Off Takeout or Delivery
• Setting up Delivery Zones with Custom Fees
• How can I take advanced orders from customers for a specific time?
• How can I add a minimum delivery amount for orders?
• How can I add a delivery fee for all orders?

Refunding and Order History

• Why are my online order numbers not in order?
• How Do I Submit A Refund For An Online Order?
• Exporting Order History

Ordering Times

• Configuring Variable Lead Times
• Setting Different Hours for Takeout & Delivery
• How can I set up different prep times for pickup vs delivery?
• How do I set my ordering to automatically increase order times if I receive too many orders?
• How do I Increase order times during times when my restaurant is busy?

Payment Gateways & Security

• Chargebacks
• Connecting Your Elavon VirtualMerchant Gateway to Orders2me
• Banning Users
• What is a Failed Payment ?
• Reducing Chargebacks / Identifying Fraudulent Transactions
• Is Orders2me PCI Compliant?

See all 9 articles

Orders2me Billing

• Updating Card or Bank Account Number for Orders2me Subscription

Editing Your Menu

Making Changes to Menu Categories

• How do I add a category to my Orders2me menu?
• How can I add a description to a category?
• How do I rearrange my categories?
• How do I set category wide sizes?
• How do I create a category with specific times of day or days available?
• Excluding Items from Category-Wide Options

Making Changes to Menu Items

• Selling alcohol on your online ordering menu
• Configuring online menu items that Require a Minimum Quantity
• Adding calorie counts to your online ordering menu
• How do I Disable Individual Options across the menu?
• How to set up combos?
• How do I add a menu item?

See all 16 articles

Adding/Editing Menu Item Options/Modifiers

• Menu item not adding to cart
• How do I create options?
• How do I set category-wide options?
• How to copy existing options from one item to another
• How do I exclude an item from category-wide options?
• How do I create an option that's dependent on a choice from another option?

See all 7 articles

Marketing

Orders2me Email Marketing

• How do I manually add/remove a member from email marketing?
• How to Export Your Email Client List
• How do I set up automatic email rules?
• Email Marketing Campaigns through Orders2me
• How can I set custom cross selling items by category?

Managing Coupons

• Email Rules with attached Coupons
• How to create a Coupon
• How can I view a report on how many times a coupon has been used?
• How do I set up viral sharing for customers to share referral codes for coupons?

Feedback

• What are Custom Feedback Actions?
• How does the feedback feature work?
• How can I edit the feedback questions?
• How can I disable feedback?

Reports

• How To View Your Entire Menu
• How can I export my weekly menu items?
• How do I use reporting to learn more about my restaurant?
• How can I receive daily or weekly reports of how my online ordering business is doing?

Website Integration

Adding to Website

• Using Google Analytics with Your Online Ordering System
• Need help adding ordering link to website
• Adding the Orders2me solution to your website
• Can I use Custom CSS?
• Different CSS fields named by Orders2me for Edit Reference

POS Integration

Aldelo POS for Restaurant

• Aldelo Error: Error while invoking AddModifierToTransaction
• Aldelo Error: Unable to Fetch Orders
• Check if Aldelo API is already licensed via your Aldelo POS
• Checking if your Aldelo POS requires an API License
• How to connect & configure your Aldelo POS
• Aldelo Error: Cannot Perform runtime binding on a null reference

See all 7 articles

Troubleshooting Your Desktop Integration

• How to manually force the Integration service to stop if not responding or stuck in starting
• How to resend an order to your POS system?
• Connect an Orders2me Technician
• Firewall Settings
• Configure your network settings to use Google Public DNS

Micros 3700

• Restarting the Local Orders2me Online Ordering Service
• Printing Issues with Micros 3700 *Menu Item Class Not Assigned*
• Accessing Micros 3700d log
• Check if Transaction Services is already licensed via your MICROS 3700 server

Revel POS

• Printing Customer Information in Revel

POS Lavu

• POSLavu Integration Information

Mobile Apps

Mobile Apps

• Registering for an Apple Developer Account
• Mobile App Permissions

Development

Webhooks

• Integrations with Orders2me