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How do I submit a refund for an online order?

Step 1 : Go to order history 

Step 2 : Find & select the order you want to refund 

Step 3 : Submit the amount to refund in total 

 

Step 4 : View the confirmation message appear below the order to confirm refund submission. 

PLEASE NOTE :

IF YOU GET AN ERROR MESSAGE, YOUR GATEWAY MAY NOT ALLOW REFUNDS IMMEDIATELY FROM OUR BACKEND. IT SHOULD THEN BE ATTEMPTED AGAIN AFTER 24 HOURS - ONCE YOUR SETTLEMENT OCCURS.

 

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