If you need additional support & need to have a technician connect to your PC & troubleshoot - please follow below steps

Email or call 1-800-881-1622 x2 

Once ticket is opened, you'll want to load the following webpage on the PC we are installed on 

Hit Start Support Session 


This will download the FixMeit Client.exe file to your PC 

For Google Chrome users - this will display at the bottom left side of your browser

For Mozilla Firefox - this will display by the orange downloads arrow on your browser

Double click the .exe file & a new window will display a 6 digit code you'll provide to Support Team



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