If you receive the Error Fetching Orders: Unable to Fetch Orders error on the Online Ordering POS Integration application for Aldelo - there is a communication issue between your Aldelo POS server & your Orders2me account.
Follow these steps;
- Shut down the Online Ordering POS Integration App by clicking Exit on App
- Shut down your Aldelo POS (this only needs to be done on the station we're installed on)
- Restart both by double clicking the Aldelo POS Integration app on your desktop (this will launch Aldelo as well)
- This will establish a new connection & online orders will flow through as normal
**If Aldelo doesn't launch - please check the status of your Aldelo API License