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If you receive the Error Fetching Orders: Unable to Fetch Orders error on the Online Ordering POS Integration application for Aldelo - there is a communication issue between your Aldelo POS server & your Orders2me account. 

unable_to_fetch_orders.png

 

Follow these steps;

Shut down the Online Ordering POS Integration App by clicking Exit on App

Shut down your Aldelo POS (this only needs to be done on the station we're installed on)

Restart both by double clicking the Aldelo POS Integration app on your desktop (this will launch Aldelo as well)

This will establish a new connection & online orders will flow through as normal 

**If Aldelo doesn't launch - please check the status of your Aldelo API License

 
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