Custom Feedback Actions is a really easy to use tool we've built to help restaurant owners/managers respond to customers who leave positive or negative feedback for their online orders. When creating a Custom Feedback Action, you can easily reply to customers with the click of a button directly from your email.
The below steps will show you how to create these actions in the Orders2me back-office.
Start by going to Settings>Feedback
Scroll down towards the bottom of the page & hit Add Action
This will load the Create Feedback Action
Customize as follows;
Action Name - this is the label that'll be used on your emails to decide what action you're selecting on feedback submissions
Email Subject - this will be the subject line used to respond to customers feedback
Email Message - this is where you can draft your automated responses. You can choose whatever you want the email to display.
We typically suggest making pre-defined actions for certain events that occur. (You can customize as you see fit for your restaurant);
a. Delivery was late
b. Food was Cold
c. I love your restaurant!
Send a Coupon - this is where you can select a coupon from your existing list of coupons to auto-assign to emails.
Make sure to hit Save Settings at the bottom of the page. The actions should display at the bottom of your Settings>Feedback page as such:
Now sit back until you see a new feedback email so you can put your actions to work! Just click the appropriate button & it will send your email.
Example of what that email would look like is below
This is what the email the customer receives looks like when I selected the custom action 'I love your restaurant':
As you'll notice the action is attached to a coupon code above 'THANKS' - which auto-generated a custom coupon code to ensure the customer never sees that main code & can't share this custom offer with friends.