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Orders2me's Variable Lead Time feature allows you to vary order timing in several ways:

By Schedule: Specific times between hours on certain days of the week
By Order Volumes: Lead times vary based on the number of online orders submitted

This is not in addition to the original configured Order Lead Time. For example, if you have a 25 minute lead time, and also have a 35 minute Variable Lead Time, this would not make a total of 60 minutes. It would instead be 35 minutes if an order is placed during the VLT.

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How to Create a Variable Lead Time, by Schedule

1. Navigate to your restaurant's General Settings page.

2. Scroll down to where you see the Order Timing section, and select Varies By Schedule.

3. Select Add Schedule Row for each of the Variable Lead Times you would like to create. You can choose the day of the week, as well as the start time, end time, and length in minutes that the lead time should be.

4. When complete, be sure to click Save Settings at the bottom of the page.


How to Create a Variable Lead Time, by Order Volumes

1. Navigate to your restaurant's General Settings page

2. Scroll down to where you see the Order Timing section, and select Varies By Order Volumes

3. Select the Add Threshold buttons, as appropriate, to set up the desired volume thresholds

4. For each entry, enter the number of orders, and the lead time to set

5. When complete, be sure to click Save Settings at the bottom of the page


Setting Order Volume Thresholds

When the system is configured to use order volumes for lead times, it looks ahead to see how many orders are due in the next hour. That count is then compared to the configured order brackets.

For example, say the following order volume thresholds are configured:

10 Orders: 15 minutes
20 Orders: 25 minutes
30 Orders: 35 minutes
40 Orders: 45 minutes
50 Orders: 60 minutes
75 Orders: 90 minutes
100 Orders: 120 minutes

If a customer is ordering at 5:00 PM, the system will look ahead from 5:00 - 6:00 PM to see how many orders are due in that timeframe. For example:

If 25 orders are due in the next hour, the estimated time would be 25 minutes
If 30 orders are due in the next hour, the estimated time would be 35 minutes
If 35 orders are due in the next hour, the estimated time would be 35 minutes
If 50 orders are due in the next hour, the estimated time would be 60 minutes
If 74 orders are due in the next hour, the estimated time would be 60 minutes

 

 

 

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