Enabling Trace Logging for POS Integrations / Apps

Henry Nahum
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In some cases, we may need to get detailed logs from your system.  To get the highest level of detail, we'll need to enable trace logging.

This will produce a log file, which can then be emailed to our support team.

  1. In Windows file explorer, browse to the base directory for the application
    1. For the POS / Printer Service, this is usually C:\Program Files\Online Ordering\POS Integration for Online Ordering or C:\Program Files (x86)\Online Ordering\POS Integration for Online Ordering
  2. In that directory, there should be an existing NLog.config file
  3. Copy the Trace Logging code file into the directory, replacing the existing file
  4. Restart the app or service in question to enable the new log settings
  5. Reproduce the issue in question, to generate a log file
    1. The log file will be located at C:\online_log.txt
  6. Email the log file to Orders2me Support
  7. After the error is resolved, trace logging should be disabled to avoid creating very large files. Repeat the above process with the Normal Logging code file 

---------------------------------

Trace Logging

<?xml version="1.0" encoding="utf-8" ?>
<nlog xmlns="http://www.nlog-project.org/schemas/NLog.xsd"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <targets>
    <target name="logfile" xsi:type="File" fileName="C:\online_log.txt" layout="${longdate}|${level:uppercase=true}|${logger}|${message}|${exception:format=tostring:maxInnerExceptionLevel=2}|${callsite}" />
  </targets>

  <rules>
    <logger name="*" minlevel="Trace" writeTo="logfile" />
  </rules>
</nlog>

---------------------------------

 Normal Logging

<?xml version="1.0" encoding="utf-8" ?>
<nlog xmlns="http://www.nlog-project.org/schemas/NLog.xsd"
      xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <targets>
    <target name="logfile" xsi:type="File" fileName="C:\online_log.txt" layout="${longdate}|${level:uppercase=true}|${logger}|${message}|${exception:format=tostring:maxInnerExceptionLevel=2}|${callsite}" />
  </targets>

  <rules>
    <logger name="*" minlevel="Error" writeTo="logfile" />
  </rules>
</nlog>