What is a menu item class & the difference in item vs condiment classes
Why don’t we see specific items online but the customer says they have it in their POS system?
This can be due to either a missing menu item class or the item may be set up backwards such.
What are print classes & why are they important?
The classes assigned to each menu item is what determines where the menu items will print. These are defined in the POS Configurator.
What can we do via the User Workstation settings on the POS Configurator?
This is where we assign the FOH guest receipts & BOH general prep tickets/tickets printer. Menu items will still be sent to the specific printers they are set via their specific Print Class setup. Some clients may request to change where the FOH tickets are printing, this is where you'd set it for the new API employee created within the POS configurator for online orders.
Paid Online Tender Setup on POS Configurator.
Refer to this article https://support.orders2.me/hc/en-us/articles/360043059771
Service Charges & Discounts Setup & Mappings
Why are the tips, delivery charges or coupons not coming into my POS? https://support.orders2.me/hc/en-us/articles/360036877431-Tips-now-showing-on-receipts-Micros